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  • 송장번호 문의 드립니다
    쉽핑 아웃이 떠있는데 송장번호는 확인이 안돼서 문의 드립니다
    주문번호 20181122-0000019
  • 송장번호 문의 드립니다
    안녕하세요. 고객님

    현재 ems 해외 배송 사이트를 통해서 배송 조회가 가능하며,
    확인 결과, 통관 검사 대기중으로 조회됩니다. :)

    아마 다음주 월요일쯤 받아보실 수 있을 것 같습니다!

    궁금하신 점은 언제든지 문의주세요.
    감사합니다.

    뮤지크 드림.

    [ Original Message ]
    쉽핑 아웃이 떠있는데 송장번호는 확인이 안돼서 문의 드립니다
    주문번호 20181122-0000019
  • Ship

    Hello, MUZIK Eyewear

    How much does sending NEO_TRACK.G to Russia cost?
    And how to pay? When receiving the order?


    Dear. Andrew

  • Ship
    Hello, sir!

    Usually the shipping cost to Russia is $31.80 and takes about 3-4 days.
    You can pay with credit card or PayPal and Union Pay.
    Please check the attached images.

    If there is a notice that the payment is not made, please let me know the reason and we'll take care of it right away.

    Thank you.

     

    [ Original Message ]

    Hello, MUZIK Eyewear

    How much does sending NEO_TRACK.G to Russia cost?
    And how to pay? When receiving the order?


    Dear. Andrew

  • Preorder
    How long does preorders usually take for item to be shipped out?
  • Preorder
    Dear Customer,

    Hello :)

    Which one would you like to order?
    They have all different schedule and normally products on pre-order can be take 7 days to over 1 month!

    If you tell us the product you would like to order, we will let you know more details :)

    Thank you!


    [ Original Message ]
    How long does preorders usually take for item to be shipped out?
  • items return
    Hi
    I’d like to return order: 20180208-0000015

    I have just received the package today.

    There’re things l would let you guys know, that
    Two of the items are not fit to me, while ‘acoustic_track06‘ have been damaged when i just unpacked it.

    Please tell me how to issue the refund.

    Regards,
    Yuqi
  • items return
    Dear precious customer,

    First of all, I'm sorry for late response on your request.

    I'd like to make you inquiry clear if you want to refund for all three items.

    For example, ACOUSTIC Track. 6, it is made of transparent acetate sheet, the scratches of inner side can seem to be damaged, but it is not.

    If you still like to get refund on all three of them, please go ahead and send items back to us, and the refund will be processed after we receive them.

    Please send items back to the address written below.

      Address: Office 647-11 Sinsa-dong, Gangnam-gu, Seoul, South Korea


    Tel:     +82-2-540-0575
      Post code : 06020

    Again, we are truly sorry for late response and will look forward to receiving your reply.

    Sincerely,
  • I am just registered, how can I get the coupon code?
    I am just registered, how can I get the coupon code?
  • I am just registered, how can I get the coupon code?

    [ Original Message ]
    I am just registered, how can I get the coupon code?

    Hello :)

    Thank you for interesting our brand!
    We have fixed that problem yesterday :)

    Thank you :)
  • I am just registered, how can I get the coupon code?
    I am just registered, how can I get the coupon code?
  • I am just registered, how can I get the coupon code?
    I am just registered, how can I get the coupon code?
  • Expediting
    it has been 20 days since i ordered the product NEO_Track.B/G . When is it going to arrive?

  • Expediting
    Dear Jiahui, This is Jieun from MUZIK Creative Label. I am sorry about the delay in delivery and am writing to provide you with the following information: Your parcel was sent from our office in Seoul on 22 May via EMS, and your tracking number is EG204781166KR. We have tracked your parcel via ParcelForce – the local EMS Service Provider in the UK - and it seems that your parcel will be out for delivery today (1 June)! For further assistance, you can visit the Parcelforce website for track and trace of your package or ring their help line at +44 34 48 004 466. Thank you again for your custom and please reach out to us again if you have any further questions. Have a good day! Kind regards, Jieun
     
     [ Original Message ]
    it has been 20 days since i ordered the product NEO_Track.B/G . When is it going to arrive?

  • I received a damaged or defected item. What do I do?
    我收到的眼镜上有瑕疵。请问我可以怎么做呢?

    Q. I received a damaged or defected item. What do I do?


    A. We are sorry that you received a damaged or defected item.

    Please leave us a message on the Message Board within seven days of receiving your order and tell us how the eyewear is damaged or defected.

    Please also include your ID (or order number) and your e-mail address. We will get back to you as soon as we can.


    Please note that we will only be responsible for the delivery fees of exchange and returns

    in cases where MUZIK Co., Ltd is responsible for the damage or defect in the product.


    ----------------------------------------------------------------------------------------------------------------


    Q. 我收到的眼镜上有瑕疵。请问我可以怎么做呢?


    A. 请于您收到眼镜的七天之内以电邮的方式与我们联系。电邮中必须包含眼镜瑕疵处的照片、关于瑕疵处的文字说明以及您的会员帐号。如果您不是会员,请告诉我们您的订单号码。收到您的电邮之后,我们将尽快处理并与您联系。


    MUZIK Co., Ltd 只会在需要为商品瑕疵负上责任的情况下,承担换货或退款过程中所发生的运费。

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